2023 Summit – Building The Client Journey

On demand

Building The Client Journey: From Lead to Raving Fan


Presented by Jeff Schumacher

The key to keeping a client around long enough to change their life lies in how they are onboarded, nurtured and celebrated within a community. Gyms that have the lowest attrition rates and highest client values excel in all four phases of the “client journey.” In this course, you’ll be introduced to actionable steps and practices proven to increase client satisfaction, client retention and lifetime value.

Participants will leave this course with all the tools they need to and immediately take action to improve retention and lifetime client value.

This course includes an online video and a corresponding online quiz.